Terms and conditions for refunds on VIP package purchases
Last Updated: March 2, 2026
This Refund Policy applies to VIP package purchases made through the DRFK VIP Portal. Please read carefully before purchasing.
Refund requests may be considered when: payment was made in error; the package has not been used or activated; duplicate purchase; or as required by applicable law. Refunds are subject to verification and approval by DRFK.
To request a refund, contact us at [email protected] with your purchase details and reason. We will review your request and respond within 5–7 business days. Approved refunds will be processed to the original payment method within 10–14 business days.
Refund requests must be submitted within 14 days of the purchase date. Refunds cannot be processed for packages that have been partially or fully used.
Refunds will not be provided for: packages already used or activated; services already rendered; or where prohibited by law. Promotional or discounted packages may have different terms.
For refund inquiries, contact us at [email protected] or +971 4 882 1015. Our team will assist you with your request.
Our team is here to help with any refund or purchase inquiries.
